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This policy covers trials, cancellation and refunds for paid plans of CTAS products (currently CTAS Work) provided by CTA Solution Co., Ltd.
1. A 7-day trial before you buy
- Every new organization gets a 7-day trial with everything in the Growth plan, no card required. Each organization can use the trial once.
- From day 8, the organization needs to buy a plan to keep using the service. Data entered during the trial is kept.
- The trial is how you judge whether CTAS Work fits your business. Please use all of it before deciding to buy.
2. No refunds
Purchased plans and add-ons (extra features or storage) are not refundable under any circumstances, including when the service has been used for fewer than 7 days, use stops mid-period, you move to a smaller plan, move up to a plan that already includes an add-on, or no longer need it. CTA Solution offers no money-back guarantee based on time of use — the 7-day trial in section 1 is how you evaluate the service before buying.
3. App Store and Google Play purchases
For plans bought in the iOS or Android app, Apple or Google is the seller and processes payment. CTA Solution does not refund these transactions; any refund is decided by Apple under its own policy at reportaproblem.apple.com, or by Google under the Google Play policy. When Apple or Google refunds a transaction, the time from that purchase is removed from the organization. In-app plans do not renew, so there is no renewal to turn off.
4. Nothing to cancel
- Every CTAS Work plan is prepaid and never renews, on every channel (App Store, Google Play, web). If you do not buy more, the plan ends when the time bought runs out, and nothing else is charged.
- Moving down to a lower plan starts only after the time bought on the current plan ends; moving up converts the time left into days of the higher plan under the Payment policy. Neither refunds the difference.
- Enterprise plans are cancelled under the terms of the signed contract.
- When the time bought runs out, the organization becomes read-only until a new plan is bought: its data can still be viewed and exported, and is kept under the Privacy policy and the plan’s retention period.
5. Payment errors
The no-refund rule in section 2 does not cover payment errors. If you were charged twice or the wrong amount, or paid but the plan was not activated because of a CTAS fault, contact us with the transaction reference: CTA Solution will activate the plan or return the amount charged in error within 7 business days of verification, under the Payment policy.
6. Contact
Email: support@ctasolution.vn · Hotline: 0931 102 398